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Your first interaction with the Animal Emergency
Center (AEC) is usually through
Upon arrival, the receptionist will call for "triage". The goal of triage is to determine if there are any life-threatening problems that require immediate attention.
The AEC receptionist will greet you immediately upon your arrival. At the front desk, please let the receptionist know: 1) your name; 2) the name of your pet; and 3) the primary reason you are presenting your pet to AEC. The receptionist will inform you about the examination fee and payment options.
We will do our best to keep you informed about potential waiting times and to make you comfortable during this period. Please do not hesitate to inquire with the receptionist when you arrive regarding estimated waiting times. It is important that you notify the receptionist if there are any changes in the health status of your pet while you are waiting.
The AEC veterinarian will gather important historical information from you and perform a physical examination on your pet. The doctor will focus their efforts on working with you to provide several treatment options and assist you in making the optimal choice for your family pet. You will be given an estimated range of costs for the services to be provided.
The AEC veterinarian will gather important historical information from you and perform a physical examination on your pet. The doctor will focus their efforts on working with you to provide several treatment options and assist you in making the optimal choice for your family pet. You will be given an estimated range of costs for the services to be provided. Click here for information regarding payment options
If you and your AEC veterinarian have determined that hospitalization is the best option for your pet at this time, you will be required to complete an admissions form which indicates: CPR options; permission for diagnostics and treatment; estimate of costs; agreement for payment; and amount of deposit. You will be required to leave a deposit equal to the low end of your estimate prior to your departure. You should take your pet’s collar, leash, carrier or other personal items with you at this time. Click here to download example of Admissions Form Click here for a Facility Tour
If you and your AEC veterinarian have determined that hospitalization is the best option for your pet at this time, you will be required to complete an admissions form which indicates: CPR options; permission for diagnostics and treatment; estimate of costs; agreement for payment; and amount of deposit. You will be required to leave a deposit equal to the low end of your estimate prior to your departure. You should take your pet’s collar, leash, carrier or other personal items with you at this time.
Owners are encouraged to visit their hospitalized pet each day as long as the animal does not get too anxious or nervous. It is best to schedule your visit when you speak with the veterinarian in the morning. Due to congestion and on-going treatment activity in the ICU, each pet is limited to two visitors at a time for no longer than 20 minutes. Your visit could be interrupted if there are ICU cage rounds or important treatments that require space and/or privacy. The veterinarian will try to speak with you during your visit when available. It is ideal to sign an updated estimate if needed, change CPR code if desired, or leave additional deposits as required at this time.
The discharge of your pet should be scheduled with the attending veterinarian. You will see the receptionist to complete payment for services provided to your pet. The receptionist will provide you with printed discharge information and medications that are being dispensed. A veterinarian or veterinary nurse will go over this information with you and bring out your pet. Please remember to bring your pet’s collar, leash, carrier, or other personal items that you desire for transport.
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