What to Expect. . . Initial Contact

AEC receptionists are on duty 24 hours each day to help answer your questions and direct your calls. Remember that AEC personnel cannot see your pet and rely upon the accuracy of the description of your pet's condition to assist you. When necessary, a veterinarian may be consulted or speak with you directly. Should you decide to bring your pet into the Center, the receptionist will record your name, address, telephone number, and pet information to expedite admission procedures and help the medical staff prepare for your pet's arrival. Should you decide to observe your pet at home, you are encouraged to call back at any time if your pet's condition changes or you need more information. If an appointment is needed with one of our specialists, the receptionist will assist you and provide you with any necessary instructions. The receptionist will also provide information about the fees and payment policies.

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